ZENKON.FR - Lentilles SFX & Cosplay 
Find answers about orders, delivery, contact lenses and collaborations.
Where is my order?
You can find your tracking number in your order confirmation email. Enter it at 17TRACK to check your delivery progress. We have access to exactly the same tracking information as you.
What should I do if there is a delivery problem?
If your parcel is unusually delayed, has not arrived or is marked as delivered but you have not received it, first contact La Poste or the local postal service / carrier shown in your tracking information. Have your tracking number ready. As the recipient, you can ask them to check the delivery and report the issue. If they open a case, keep the reference number.
If the problem is confirmed, remains unresolved or the carrier requires action from the sender, contact us at info@zenkon.fr with your order number, tracking number, the carrier’s reply and the case reference, if available. We will then take over from France for any steps that must be completed by the sender.
I can’t find my order confirmation email.
Please check your spam folder. If you still can’t find it, email info@zenkon.fr with your first name, last name and delivery address. We’ll check your order and the email address entered at checkout.
When will my order be dispatched?
We usually dispatch orders within 1 business day of payment, and within 2 business days at the latest. Weekends and public holidays don’t count. Delivery time is additional to this preparation time.
How long does delivery take?
After dispatch: mainland France, 3–5 business days with Lettre Suivie or around 2 business days with Colissimo. European Union: generally 5–10 days. Express options are also available. Delivery times, conditions and prices: Delivery and returns
Do you offer prescription contact lenses?
No, we don’t offer prescription contact lenses on ZENKON.FR. All our contact lenses are non-prescription.
Which payment methods do you accept?
You can pay with Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay or Revolut Pay, depending on the options offered at checkout. You can find more information in our terms and conditions: Terms and payment
I’d like to speak to a person.
Write your question directly in the website chat. A member of our team will read your message and reply as soon as possible. Feel free to ask us any questions there.
Do you offer collaborations?
Email us at info@zenkon.fr with a short introduction, links to your social media accounts and your collaboration idea. We’d love to take a look at your proposal!
