Terms of sale

General Terms and Conditions of Sale

The website www.zenkon.fr (hereinafter "ZENKON") is operated by the sole proprietorship ZENKON, registered with the Rennes Trade and Companies Register under number 904 915 816.

ZENKON owns or holds the rights relating to the elements present on the website. Unless prior written authorization is obtained from ZENKON, any reproduction, representation, or use of all or part of the website or its content is prohibited.

The creation of hyperlinks to the website is permitted, provided that it does not harm ZENKON's interests or image. ZENKON cannot be held responsible for the content of third-party websites offering a link to its website.

These General Terms and Conditions of Sale define the conditions under which any natural person acting as a consumer, hereinafter referred to as "the Customer", may order the products offered for sale on www.zenkon.fr.

Article 1 — Acceptance of the General Terms and Conditions of Sale

The Customer's validation of an order on the website constitutes full and complete acceptance of these General Terms and Conditions of Sale.

No order can be validated without prior acceptance of these terms.

The General Terms and Conditions of Sale are accessible at any time on the website.

ZENKON reserves the right to modify or adapt them at any time. The conditions applicable to an order are those in force on the date of its validation by the Customer.

Article 2 — Commercial Offer

The products and commercial offers presented on www.zenkon.fr are offered subject to available stock and for the duration of their online availability.

Temporary promotional or commercial offers may not be considered permanent.

Article 3 — Order

3.1 Customer Details

The Customer places their order on the website by providing the information necessary for the processing, payment, and delivery of their order.

They may, in particular, be required to provide:

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  their first and last name;
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  their email address;
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  their postal address;
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  their phone number;
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  the recipient's details when they are different from the Customer's.

The Customer undertakes to provide accurate, complete, and up-to-date information.

ZENKON reserves the right to verify the accuracy of the information provided when necessary for order processing.

In the event of an error or incomplete information in the details provided by the Customer, ZENKON cannot be held responsible for any delivery failure directly caused by this error.

3.2 Order Confirmation

After selecting the products they wish to purchase, the Customer can review the details of their order before final validation.

The order summary includes, in particular:

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  the selected products;
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  the quantities;
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  the applicable prices;
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  any discounts;
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  the delivery fees;
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  the total amount to be paid;
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  the selected delivery method.

The Customer is invited to carefully review all this information before proceeding to payment.

3.3 Payment

Revolut Pay

The Customer may use the payment methods offered when placing their order. They guarantee that they have the necessary authorizations to use the selected payment method.

ZENKON reserves the right to suspend or refuse an order in the event of a payment authorization refusal, non-payment, suspicion of fraud, or a dispute relating to a previous order.

As part of certain security checks, ZENKON may ask the Customer for additional information or supporting documents when necessary.

Payments are made using the secure solutions offered on the website.

Any customs duties, import taxes, or fees applicable in the destination country remain the responsibility of the Customer when they are not included in the price charged by ZENKON.

An order confirmation is sent to the Customer by email after it has been registered.

3.4 Order Acceptance

ZENKON may refuse or cancel an order for a legitimate reason, in particular in the event of a payment problem, suspicion of fraud, manifestly incorrect information, or exceptional supply difficulties.

In the event of the cancellation of an order already paid by ZENKON, the corresponding amounts are refunded to the Customer.

Article 4 — Personal Data

ZENKON collects and processes certain personal data necessary, in particular, for order processing, delivery, customer relations, and compliance with its legal obligations.

The Customer has the rights provided for by the applicable personal data protection regulations.

To exercise their rights, the Customer may contact ZENKON at: info@zenkon.fr.

Article 5 — Prices

The prices displayed on www.zenkon.fr are expressed in euros, all taxes included (TTC), unless otherwise stated.

Any delivery fees are indicated separately before final order validation.

The total order amount includes the price of the products as well as any additional fees clearly indicated to the Customer before payment.

ZENKON reserves the right to modify its prices at any time. However, products are invoiced based on the rates applicable at the time of order validation.

For any request relating to an invoice, the Customer may contact: info@zenkon.fr.

Article 6 — Obligations of the Parties

6.1 Obligations of ZENKON

After accepting the order, ZENKON undertakes to prepare and hand over the ordered products to the selected carrier under the conditions corresponding to the chosen delivery method.

ZENKON undertakes to provide products that conform to the order and to comply with the legal obligations applicable to the sale of the products offered on its website.

6.2 Obligations of the Customer

The Customer undertakes to pay the total amount of the order and to provide all the information necessary for its processing and delivery.

When delivery is made to a home address, the Customer must provide an exact and accessible address allowing the receipt of the package.

The products offered on the website are intended for personal use.

Article 7 — Delivery

Products are delivered to the address provided by the Customer when placing the order. It is the Customer's responsibility to check the accuracy of this address before confirming their order.

The applicable delivery times or dates are communicated to the Customer before their order is definitively confirmed.

In the event of a delivery delay, the Customer has the rights provided for by the applicable regulations.

ZENKON cannot be held responsible for an inability to deliver directly caused by an incorrect or incomplete address provided by the Customer, or by the carrier's physical inability to access the delivery location.

For more details regarding delivery methods, rates, and typical timeframes, please consult our shipping policy.

Article 8 — Receipt of products

Upon receipt of their order, the Customer is invited to check the condition of the parcel and the delivered products.

If the parcel shows apparent damage or if the products were damaged during transport, the Customer is advised to make precise reservations with the carrier and to inform ZENKON as soon as possible.

Unless the Customer themselves chooses a carrier that was not offered by ZENKON, the risks of loss or damage to the products remain with ZENKON until the Customer, or a third party designated by them, physically takes possession of the products.

Article 9 — Liability

The Customer remains responsible for the choice of the ordered items as well as for their use after delivery.

ZENKON cannot be held responsible for misuse of the product, use contrary to the provided instructions, or damage resulting from an external cause not attributable to it.

These provisions do not limit the rights enjoyed by the Customer under the applicable legal guarantees.

Article 10 — Invalidity and force majeure

If any provision of these General Terms and Conditions of Sale is declared invalid or inapplicable, the other provisions shall retain their full force and effect.

ZENKON and the Customer cannot be held responsible for an inability to perform their obligations resulting from a force majeure event within the meaning of the applicable regulations.

These may notably include, when the legal conditions of force majeure are met:

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  certain natural disasters;
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  major fires;
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  exceptional floods or storms;
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  certain major transport disruptions;
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  certain major telecommunications network disruptions;
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  exceptional events beyond the control of the parties.

Article 11 — Applicable law and dispute resolution

These General Terms and Conditions of Sale are subject to French law.

In the event of a difficulty or complaint, the Customer is invited to contact ZENKON first in order to seek an amicable solution.

Article 12 — Right of withdrawal

Subject to the exceptions provided by law, the consumer Customer has a period of 14 days to exercise their right of withdrawal, without having to justify their decision.

For sales of goods, this period generally starts from the receipt of the product by the Customer or by a third party designated by them.

When the period expires on a Saturday, Sunday, public holiday, or non-working day, it is extended until the first following working day when the applicable regulations so provide.

How to exercise your right of withdrawal?

To exercise their right of withdrawal, the Customer must inform ZENKON of their decision before the expiration of the applicable period.

This request can be made using the withdrawal form provided on the site or by any unambiguous statement clearly expressing the Customer's intention to withdraw.

Return of products

After having communicated their decision to withdraw, the Customer must return the products concerned without excessive delay and at the latest within 14 days following this communication.

The direct return costs are borne by the Customer, unless ZENKON expressly agrees to bear them.

The Customer is invited to return the product with all its original accessories and elements in order to allow its identification and processing.

The Customer may be held responsible for the depreciation of a product resulting from handling other than that necessary to establish its nature, its characteristics, and its proper functioning.

Refund

In the event of a validly exercised withdrawal, ZENKON refunds the amounts due to the Customer within the conditions and timeframes provided by the applicable regulations.

The refund also includes, when applicable, the initial delivery costs corresponding to the standard delivery method offered by ZENKON.

Any additional costs resulting from the voluntary choice of a delivery method more expensive than the standard method offered are not necessarily refunded.

The refund is made using the same payment method that was used for the order, unless the Customer expressly agrees to another method that does not incur additional costs.

ZENKON may defer the refund until the products are recovered or until the Customer provides proof of their shipment, the date being the first of these events.

Article 13 — Legal guarantees

Products sold by ZENKON benefit from the applicable legal guarantees, notably the legal guarantee of conformity and the guarantee relating to hidden defects, under the conditions provided by French regulations.

These guarantees apply independently of any commercial guarantee offered by a manufacturer or supplier.

In the event of a problem concerning a product, the Customer can contact ZENKON at: info@zenkon.fr.

Article 14 — Force majeure

Neither party shall be considered to have failed to fulfill its obligations if their performance is delayed, prevented, or rendered impossible by an event meeting the legal criteria of force majeure.

The party facing such an event shall inform the other party as soon as possible, and the parties shall, where possible, examine the conditions allowing the performance of the contract to continue.

Article 15 — Partial invalidity

If one or more provisions of these General Terms and Conditions of Sale are declared null, invalid, or unenforceable, the other provisions shall retain their full force and effect.

Article 16 — Non-waiver

The fact that one party does not, at any given time, assert the other party's failure to fulfill any of its obligations shall not be interpreted as a waiver of the right to assert this obligation in the future.

Article 17 — Headings

The headings in these General Terms and Conditions of Sale are intended solely to facilitate readability.

They shall not alter the legal scope of the provisions to which they refer.

Article 18 — Governing Law

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute or claim, the Customer is encouraged to contact ZENKON first in order to seek an amicable solution before taking any other action.

Article 19 — Data Protection

The information requested from the Customer is necessary for processing their order and performing the services offered by ZENKON.

It may be disclosed to ZENKON's contractual service providers and partners when such disclosure is necessary for the performance of the order, payment, delivery, or compliance with a legal obligation.

The Customer has the rights provided for by applicable regulations regarding their personal data and may contact ZENKON to exercise them.

For more information on the collection, use, storage, and sharing of your personal data, please see our privacy policy.

Contact

For any questions regarding these General Terms and Conditions of Sale, an order, or a product, you can contact ZENKON: