ZENKON.FR - Lentilles SFX & Cosplay Delivery & returns
Shipping Policy
Our delivery methods and their rates:
Orders placed before 12:00 noon are generally shipped the same day. Otherwise, they are shipped on the next business day.
Mainland France
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Lettre Suivie — €3.80
Home delivery within 3 to 5 business days. -
Colissimo Home Delivery — €6.50
Home delivery within approximately 2 business days. -
Chronopost Pickup Point — €15.00
Express delivery to a pickup point the next day before 1:00 p.m., excluding weekends and public holidays. -
Chronopost Home Delivery — €19.50
Express home delivery the next day before 6:00 p.m., excluding weekends and public holidays.
Express delivery before 10:00 a.m. may also be available. Please contact us in advance.
For Chronopost shipments, the order must be placed before 12:00 noon.
European Union Countries
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EU Lettre Suivie — €6.50
Allow generally 5 to 10 days for most European Union countries.
Excluding the United Kingdom.
International express shipping, with an estimated delivery time of approximately 2 days, may be available upon request. Contact us in advance at info@zenkon.fr.
Rest of the World
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International Lettre Suivie — €8.50
Sent with a tracking number. Allow generally 2 to 3 weeks for most destinations.
Free delivery via Lettre Suivie.
Important: ZENKON cannot be held responsible for delivery delays due, among other things, to postal service strikes, transport strikes, or any other exceptional disruption outside the company's control occurring during the transit of the package.
Items Not Eligible for Return or Refund
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Any item that is not in its original condition, is damaged, or is missing components for a reason not attributable to ZENKON.
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Any item returned more than 14 days after receipt.
Refunds
After receiving and inspecting the returned item, we will inform you by email whether your refund request has been accepted or rejected.
If your request is accepted, the refund will be processed and automatically credited to your original payment method.
Refund Delayed or Not Received
If you have not yet received your refund, first check your bank account.
Then contact your credit card issuer and your bank, as processing time may be required before the refund officially appears in your account.
If you have carried out these checks and still have not received your refund, contact us at: info@zenkon.fr.